Returns & Exchanges
At HomeCooks, we strive for culinary excellence, but if your gourmet meal kits or pantry items arrive in less-than-perfect condition, we are committed to making it right. Due to the perishable nature of our products, we offer replacements or credits for any items that do not meet our freshness standards.
Document the Issue
Take clear photos of the damaged packaging or the specific product quality concern within 24 hours of delivery.
Contact Support
Email our kitchen concierge team at [email protected] with your order number and the attached photographic evidence.
Quality Review
Our culinary team will review your claim within 1 business day to determine if a refund, credit, or reshipment is appropriate.
Resolution
Once approved, your replacement order will be prioritized for the next available delivery slot or a credit will be applied to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing